Return & Refund Policy

At [Brand Name], customer satisfaction is our priority. We strive to deliver premium-quality protein bars and nutritional products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the nature of food products, we do not accept returns of opened, used, or consumed items for safety and hygiene reasons.

Returns may be accepted only if:

• The product was delivered damaged or defective.
• You received the wrong item.
• The product packaging was significantly damaged during transit.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number.
• Photos of the product and packaging.
• A brief description of the issue.

Our support team will review your request and respond as quickly as possible.

Refunds

Once your claim has been reviewed and approved, we will process your refund or replacement. Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Order Cancellations

Orders may be cancelled before they are processed and dispatched. Once an order has been shipped, it cannot be cancelled.

Non-Returnable Items

• Opened food products.
• Products with broken seals after delivery.
• Items damaged due to misuse or improper storage.
• Products purchased during clearance or special promotions unless defective.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: hello@bonproteinbar.com
Phone: +971 55 355 7207

Effective Date: 15/06/2026